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Terms & Conditions:

Web site, Products  & Services

Web site

Welcome to our web site. If you continue to browse and use this web site, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs TMRT’s relationship with you in relation to this web site. If you disagree with any part of these terms and conditions, please do not use our web site.

 

The term 'TMRT' or ‘Thermal Muscle Rehabilitation Therapy’ or 'us' or 'we' refers to the owner of the web site details in (contact us). The term 'you', ‘your’ refers to the user or viewer of our web site.

 

The use of this web site is subject to the following terms of use:

 

 

 

 

 

 

 

 

 

Any questions please contact us

 

 

 

You understand that any purchases  of products or services are subject to agreement with the following terms and conditions:

 

Products and Services

for products and services as described and offered for sale on the TMRT www.bystillwaters.org  web site.

 

Definitions

 

Agreement The terms and conditions contained in the relevant booking form and these terms.

 

 

Services

 

Bookings of Services

Bookings and can be made by completing a booking form online or by telephone, however telephone bookings must be confirmed in writing. Your booking will be unconfirmed until we receive your signed booking form and payments, see time frames below.

 

Payments

Cheques should be made payable to Bystillwaters.  Online payments via the e-commerce process on the web site forms.

 

Should you have any queries about a purchase or reservation please contact us

 

Prices

Services, Courses and products will be charged at the price shown on the web site. We will add reasonable postage and packing for products. We reserve the right to change any prices without notice. Training courses include tuition, course notes, and training venue facility. All other charges are the responsibility of the attendee.

 

Course Enrolment Instructions

On receipt of final payment we will issue a location map, public transport information, venue details and course timings, via the web site or email. Please ensure your contact details are correct at the time of booking/purchasing.

 

Courses,  cancellations of and substitutions

Typically,  (these prices are for example purposes only) 2 day courses are £350, discounted to £295 if full payment is received by 6 weeks prior to the course start date, this is broken down as  £95 deposit at the time of booking and the balance of £200 which is required 6 weeks prior to the course start date.

 

Transfers / Substitutions

Deposit  is required to reserve a place on the course. The DEPOSIT IS NON-REFUNDABLE, however all funds received, less a £30.00 processing / administration fee, can be applied to a future workshop/course or product purchases, if transfer is requested at least  

 

Cancellations

In the event that you require to cancel your booking, it is your responsibility to ensure that your cancellation information reaches us.  When we receive cancellation, and confirmation is returned to you, it must be in our office at least 4 weeks prior to the starting date of the course. NO CREDIT will be given for cancellations less than 4 weeks from the starting date of the course.

 

Attendance

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient skills or knowledge in the time remaining. No refund will be given. We sometimes video the courses/workshops to provide, either freely or for compensation, to students, we reserve the right to do this, if there is any objection to this then please contact us in writing prior to the course or workshop.  We will not pay royalties any any form  to any persons who may be in the video.

 

Changes

We reserve the right to make changes or improvements to its products or services at any time without notice.

 

Restrictions on use

You shall not use the Service or materials for training other therapists or anyone else.

You will not:

 

Obligations

Limitation of liability

Our liability to you for any loss or damage is limited to damages of an amount equal to the Fee.

 

Under this paragraph, our limits of liability includes that of any company in our group or member of any of our affiliates and their respective agents, employees and sub-contractors, your includes any other party claiming through you and loss or damage includes any losses, damages, costs or expenses whatsoever or howsoever arising in connection with the Service or training assignments, whether under this agreement or other agreement or in consequence of any misrepresentation, misstatement or act of omission, including negligence.

 

Termination

This agreement will terminate when the Services are complete or if you are in material breach of any of its terms and if the breach is not remedied within the period of ten days after we have given you written notice of it.

 

This agreement is governed by English law and you submit to the non-exclusive jurisdiction of the English courts.

 

Disclaimer

Whilst every care has been taken in the compilation of this web site, terms and conditions, and every attempt made to present up-to-date and accurate information, we cannot guarantee that inaccuracies will not occur. We will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.

 

 

Products

Additional Terms and Conditions for the Products available on the web site. It is our intention to provide more than your statutory rights of the Sale of Goods Act 1979, and disputes and disagreements. Will be dealt with in a responsible  and reasonable way.  

 

Prices and Descriptions

Available on the web site, no credit is available.

All products will have a reasonable post and packaging price added.

 

Quality, Description and fit for purpose

 

Our Video based products are NOT produced with large budgets and production teams it is our belief, supported feedback from our clients that the content is the crucial part. We are providing a product that is value for money and fit for the purpose, providing video based information that supports the interactions between the different parties;   Examples of the video materials are available on the web via you tube.

 

Product Defects, and returns

 

Although we work to a quality level that all of our products are sold  without defects, if in the unlikely event that one of our products is defective please contact us when the defect is found. (It is in both your and our interests this is done ASAP we recommend no more than 14 days, (Sale of Goods Act 1979) Our first response is likely to be to replace the defective product, if the product has been used for a considerable time,  we may offer a  repair service  as a solution.

 

If not specified, in the description we provide a warranty of 12 months to replace and or repair any faulty goods.

 

This agreement is governed by English law and you submit to the non-exclusive jurisdiction of the English courts.